Returns & Refunds

Last updated: 25 May 2026

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Right of Withdrawal

Under EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days from the day you receive your order, without giving any reason.

Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed and in original condition
• With all original tags and labels attached
• In original packaging where possible
• Free from perfume, deodorant, makeup or any other marks

Items that do not meet these conditions may be refused or returned to you at your cost.

Non-Returnable Items

Items marked as final sale cannot be returned.

How to Return

• Email us at [email protected] within 14 days of delivery with your order number and reason for return.
• We will send you a return authorisation and instructions within 1-2 business days.
• Pack your items securely with all original tags attached.
• Ship the package to the address provided in your return authorisation.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked shipping service — we cannot be held responsible for return packages lost in transit.

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. You will receive a confirmation email when the refund has been processed.

Please note that bank processing times may add 3-5 additional business days before the refund appears in your account.

Original shipping costs are refunded for full order returns. For partial returns, only the returned items will be refunded.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 14 days of delivery at [email protected] with photos of the issue. We will arrange a free return and offer a full refund, replacement, or repair as appropriate.

Exchanges

We do not offer direct exchanges. If you would like a different size or colour, please return your original order for a refund and place a new order.

Contact

For any questions about returns, please reach us at [email protected].